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Avaya Aura® Orchestration Designer
Avaya Aura® Orchestration Designer is the latest generation of Avaya Dialog Designer and the Service Creation Environment (SCE) for Contact Center.
Avaya Aura Orchestration Designer is a unified service creation environment for faster, lower cost design of voice and multimedia applications and agent workflows. It is a fully featured graphical development environment that supports Avaya Aura® Experience Portal, Avaya Aura® Contact Center, as well as our Media Processing Server, Voice Portal, and Interactive Response software platforms.
The graphical drag-and-drop development environment allows for faster, less costly design. Avaya Aura Orchestration Designer includes powerful testing and simulation tools as well as support for Loquendo and Nuance speech technologies to help developers improve performance and the user experience before deployment.
Avaya Aura Orchestration Designer is provided to Avaya customers and Avaya Developer Partners at no additional cost.
Develop dynamic, collaborative experiences
Seamlessly blend channels, agents, and self service interactions to differentiate your service across phone, email, SMS, video, mobile, and social media.
Lower integration and service creation costs
Maximize interoperability and lower costs by building applications that leverage the latest best practices and open industry standards.
Reuse existing web applications and workflows
Simplify integration to existing third party legacy systems and web applications with Pluggable Data Connectors.
Preserve existing application investments
Supports multiple Avaya Contact Center platforms: Avaya Aura® Contact Center, Avaya Aura® Experience Portal, Media Processing Server, Interactive Response, Voice Portal, and prior releases of Nortel Contact Center.