• Kayreach Admin

Zoom’s Commitment to User Support & Business Continuity During the Coronavirus Outbreak



The coronavirus is massively disrupting daily life as people are increasingly staying home in order to avoid potential infection. Hospitals and medical clinics are being inundated with sick patients, putting additional strain on doctors and nurses. Businesses are scrambling to manage remote teams and provide business continuity. Educational institutions are trying to maintain coursework for their students amid school closures.

Zoom gives people the ability to collaborate using the devices they already have and provides multiple channels of communication when travel and connectivity are limited. Here are some of the ways Zoom has been put into action in China during the outbreak:

Mental health training: Zoom has provided free services and technical support to NGOs, such as charitable foundations and medical institutions, to assist with disaster relief efforts. Beijing Well-being Foundation, one of those NGOs, in partnership with psychology professors from top universities including Qinghua, are using Zoom Video Webinars to train thousands of mental health counselors and prepare them for psychological consultations with doctors, patients, and their families in Wuhan. From Jan. 29 to Feb. 25, 58 training sessions were held for 312,056 participants, with a total training duration of 84.6 hours.

Online education: In cooperation with the China Educational Information Platform, we launched a Zoom video conference platform that supports online education and research for all universities and colleges in China. Top universities like Tsinghua University, the University of Science and Technology of China, Nanjing University, and Shenzhen University, are using the Zoom platform to continue their teaching activities online.

Telemedicine enablement: Doctors from more than 1,000 public hospitals in China are using Zoom’s high-definition video meetings to conduct online consultations, remotely diagnose patients, and provide treatment during the coronavirus epidemic.

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