Contact Us

CONTACT US 

Grand Slipi Tower, 35th Floor Unit B - C
Jl. Let. Jen. S. Parman Kav. 22 - 24
Slipi, Jakarta Barat 11480 Indonesia 
+62 21 29022360
kayreach@kayreach.com 

REMOTE SUPPORT 

Responsive Remote Support House

 

Forget everything you know about help desks. Let us introduce you to our method of problem-solving that is truly extraordinary.

 

Our Remote Support House is a unique remote issue resolution resource utilizing a multi leveled-support structure, state-of-the-art remote management tools, and a highly experienced, dedicated team of IT specialists.

Our dedicated remote support engineers become familiar with both your infrastructure and your end-users to create an experience that is second to none.

 

Your Issue Is Immediately Directed To A Specific Expert With Kayreach Services, unique three-levelled support, all issues are initially assessed by the Kayreach Services RSH incident management team, and are rapidly directed to the proper level for immediate action.

LEVEL 1 - END USER SUPPORT

  • Spyware / Virus

  • Common Workstation Applications

  • Mobile device issues

  • Workstation O/S issue & Disk Cleanup & Error Resolution

  • Printer Issues

LEVEL 2 - NETWORK AND SERVER SUPPORT

  • Mail Server

  • Routers and Firewalls

  • Backups

  • Network Infrastructure

  • Domain Controllers

  • LDAP

  • Remote Access

  • Mobile Devices

LEVEL 3 - SPECIALIST SUPPORT

  • Cisco / Avaya

  • UPS/Power Issues

  • Server Down or Disk Error

  • Advanced Networking Infrastructure

  • Security