Contact Us

CONTACT US 

Grand Slipi Tower, 35th Floor Unit B - C
Jl. Let. Jen. S. Parman Kav. 22 - 24
Slipi, Jakarta Barat 11480 Indonesia 
+62 21 29022360
kayreach@kayreach.com 

SCALE DEPLOY INSTALLATION

SDI provides basic to advanced deployment solution. EDI offering three months services warranty after hand over. Requesting Excessed the time limit will be directed to Maintenance service. SDI required for complex integration and deployment with 3rd party vendor or devices solution. SDI is suitable for Reseller or critical customer.

WHAT IS IN THE PACKET?

  • Consultation discussion pre deployment

  • Backup and Safety

  • Advance setting up installation & configuration

  • Testing and commissioning; Acceptance test

  • Documentation

  • Unlimited training

  • Three month warranty for development request after hand over

  • RMA support – onsite customer visit (Jabodetabek)

  • Services Centre in Jakarta – onsite customer visit (Jabodetabek)

  • Email and Tel support

  • Video call agent support or WebEx

  • Event support

  • Trouble ticketing

  • Certified Engineer

  • Backup unit during RMA or faulty or in repair

  • Onsite Engineer for trouble shooting (Jabodetabek)

  • Dedicated support engineer contact

  • SLA 7 x 24.