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Introducing Zoom Contact Center

As the latest product to complement our award-winning line of communications and collaboration solutions, Zoom Contact Center elevates the customer service experience through video-optimized interactions.

Why Zoom Contact Center?

It’s scalable Our contact center was born in the cloud and built for scale to support businesses of all sizes. By paying only for the agent support they need, organizations can focus more on growing their business and training agents and less on wasting resources for unused software licenses or empty desk phones.

It’s innovative In the same Metrigy CX MetriCast study, 36% of companies saw an increase in customer satisfaction by having the ability to escalate an issue to a video call. With just a few lines of code, Zoom Contact Center makes it easy to embed video and voice right into your existing digital presence without the need for middleware. Once established, end customers have the option to start a conversation from the digital presence of their choice and easily add video if needed.

It’s remote-friendly With 73% of contact center agents and supervisors working from home indefinitely, remote and hybrid workforces are here to stay. As organizations redesign their workspaces and launch new “return to work” plans, now is the time to consider the benefits of an all-in-one, remote-friendly unified communications and contact center solution. Because it’s cloud-based, Zoom Contact Center makes it easy for teams to communicate with customers and access customer data regardless of where they physically work.

It’s intuitive Zoom Contact Center’s advanced, skills-based routing qualifies the customers’ needs to route them to the best agent or option to resolve their inquiries. This leads to increased efficiency, faster call resolution time, and dramatic improvements in your CX. Built-in analytics provide clear insight into agent productivity, call time, and customer interactions, which in turn leads to higher customer satisfaction and ultimately, higher retention. Meanwhile, the familiar Zoom experience reduces ramp time and learning curves caused by introducing new software.


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