SDI provides basic to advance deployment solution. EDI offers three months services warranty after hand over. Any support request exceeded to the warranty period will be moved to Maintenance service. SDI required for complex integration and deployment with 3rd party vendor or devices solution. SDI is suitable for Reseller or critical customer.

 

 

What is the packet:

 

• Consultation discussion pre deployment

• Backup and Safety

• Advance setting up installation & configuration

• Testing and commissioning; Acceptance test

• Documentations

• Unlimited training

• Three-month warranty for development request after hand over

• RMA support - onsite customer visit (Jabodetabek)

• Services Centre in Jakarta - onsite customer visit (Jabodetabek)

• Email and Tel support

• Video call agent support (Zoom)

• Event support

• Trouble ticketing

• Certified Engineer

• Backup unit during RMA or faulty or in repair

• Onsite Engineer for trouble shooting (Jabodetabek)

• Dedicated support engineer contact

• SLA 7 x 24.

 

 

Applicable for Architecture: